Description
Includes: Digital Course Material, 4 hours of One-on-One Live Zoom Training with a Programme Facilitator (can be split into 2 x 2 hour sessions)
Target Audience: Anyone wanting to improve on their own personal development
Learning Outcomes:
- Understand the importance and benefits of Emotional Intelligence in business today
- Understand and apply by way of personal self-assessment, the five dimensions and 25 emotional competencies that comprise Emotional Intelligence
- Learn and apply the basic skills for managing team conflict/emotionally charged engagements
- Learn and apply the skills to manage upwards and engage with your boss
Learning and Assessment Methodology:
- Pre-reading material
- Self Assessments
- Group discussions
- Case Studies
- Roleplays
- Action planning sheet
- Learning Diary
- Handouts of articles