• Relationship building 1


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Includes: Digital Course Material, 4 hours of One-on-One Live Zoom Training with a Programme Facilitator (can be split into 2 x 2 hour sessions)

Target Audience: All front line personnel, team members and managers as well as business specialists

Learning Outcomes:

  • Networking
  • Influencing
  • Negotiating skills
  • Global cross-cultural relationships
  • Understanding the behavior styles of other people we interact with and adapt our own behavioural style to accommodate and mirror their style
  • The critical competency of versatility in handling conflict
  • Applying the learning principles to building more effective business relationships with external and internal customers

Learning and Assessment Methodology:

  • Pre-reading material
  • Self Assessments
  • Group discussions
  • Case Studies
  • Simulations
  • Roleplays
  • Action planning sheet
  • Learning Diary

Additional information

Number of Attendees

Individual, Group of 15, Group of 30