Duration: 1 Day

Includes: Digital course material; Live training via Zoom by a Programme Facilitator

Target Audience: All front line personnel, team members and managers as well as business specialists

Learning Outcomes:

• Networking
• Influencing
• Negotiating skills
• Global cross-cultural relationships
• Understanding the behavior styles of other people we interact with and adapt our own behavioural style to accommodate and mirror their style
• The critical competency of versatility in handling conflict
• Applying the learning principles to building more effective business relationships with external and internal customers

Learning and Assessment Methodology:

• Pre-reading material
• Self Assessments
• Group discussions
• Case Studies
• Simulations
• Roleplays
• Action planning sheet
• Learning Diary

Notes:

Please note maximum group size is 15, after which delegates will be split into multiple groups.

If your number of delegates exceeds 15, please contact us for discounts and preferential pricing.

Multiday Business Programmes can be condensed to suit your budget. Please contact us for more information.