Description

Includes: Digital Course Material, 4 hours of One-on-One Live Zoom Training with a Programme Facilitator (can be split into 2 x 2 hour sessions)

Target Audience: Any person who manages employees

Learning Outcomes:

• Principles of performance management
  o Performance management: The “what” and the “why”
  o The Business Model for performance planning and execution
  o Elements of the performance management process
  o Reviewing Client performance management system and process– what’s worked and what’s not worked
• The performance management cycle and process
• Performance Planning:
  o Understanding how to cascade key performance objectives from business objectives
  o Agreeing the standard terminologies – outputs (KPAs), performance indicators (KPIs) and measures
  o Reviewing how to write a KPA document for Astute specific positions
• Performance reviews
  o Pitfalls and practicalities of the performance review process
  o The elements of the performance review process and discussion
  o Roles and responsibilities – for preparation, giving feedback, coaching, etc
  o Giving and receiving (asking for) feedback – giving a fair assessment – including praising and giving constructive feedback – the 7 C’s of effective feedback
  o Coaching towards development and performance correction
  o Practising performance feedback review (role-plays)
• Performance evaluation and reward
  o Giving performance evaluation results and reward feedback
  o Consistent motivation
• Performance management discussion – interpersonal skills (application)
• Performance coaching principles, models and skills

Learning and Assessment Methodology:

• Pre-reading material
• Self Assessments
• Group discussions
• Case Studies
• Simulations
• Roleplays
• Action planning sheet
• Learning Diary