• Performance Coaching And Management


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Includes: Digital Course Material, 4 hours of One-on-One Live Zoom Training with a Programme Facilitator (can be split into 2 x 2 hour sessions)

Target Audience: Any person who manages employees

Learning Outcomes:

  • Principles of performance management
    o Performance management: The “what” and the “why”
    o The Business Model for performance planning and execution
    o Elements of the performance management process
    o Reviewing Client performance management system and process– what’s worked and what’s not worked
  • The performance management cycle and process
  • Performance Planning:
    o Understanding how to cascade key performance objectives from business objectives
    o Agreeing the standard terminologies – outputs (KPAs), performance indicators (KPIs) and measures
    o Reviewing how to write a KPA document for Astute specific positions
  • Performance reviews
    o Pitfalls and practicalities of the performance review process
    o The elements of the performance review process and discussion
    o Roles and responsibilities – for preparation, giving feedback, coaching, etc
    o Giving and receiving (asking for) feedback – giving a fair assessment – including praising and giving constructive feedback – the 7 C’s of effective feedback
    o Coaching towards development and performance correction
    o Practising performance feedback review (role-plays)
  • Performance evaluation and reward
    o Giving performance evaluation results and reward feedback
    o Consistent motivation
  • Performance management discussion – interpersonal skills (application)
  • Performance coaching principles, models and skills

Learning and Assessment Methodology:

  • Pre-reading material
  • Self Assessments
  • Group discussions
  • Case Studies
  • Simulations
  • Roleplays
  • Action planning sheet
  • Learning Diary

Additional information

Number of Attendees

Individual, Group of 15, Group of 30