R2,400.00

Description

Includes: Digital Course Material, 4 hours of One-on-One Live Zoom Training with a Programme Facilitator (can be split into 2 x 2 hour sessions)

Target Audience: All personnel

Learning Outcomes:

  • Apply the universal interpersonal skills in any interpersonal situation to achieve your intended outcome including: the art of building rapport; showing empathy; empathic listening; empathic questioning for clarification; praising; using courage to be assertive, giving and receiving constructive feedback.
  • Learn how to influence others to achieve the desired outcomes.
  • Practical Role-play interactions to practice skills learned

Learning and Assessment Methodology:

  • Pre-reading material
  • Self Assessments
  • Group discussions
  • Case Studies
  • Simulations
  • Roleplays
  • Action planning sheet
  • Learning Diary

Additional information

Number of Attendees

Individual, Group of 15, Group of 30