Includes: Digital Course Material, 4 hours of One-on-One Live Zoom Training with a Programme Facilitator (can be split into 2 x 2 hour sessions)
Target Audience: All personnel
- Apply the universal interpersonal skills in any interpersonal situation to achieve your intended outcome including: the art of building rapport; showing empathy; empathic listening; empathic questioning for clarification; praising; using courage to be assertive, giving and receiving constructive feedback.
- Learn how to influence others to achieve the desired outcomes.
- Practical Role-play interactions to practice skills learned
Learning and Assessment Methodology:
- Pre-reading material
- Self Assessments
- Group discussions
- Case Studies
- Action planning sheet
- Learning Diary