Duration: 1 Day (Preferably after communication program)

Includes: Digital course material; Live training via Zoom by a Programme Facilitator

Target Audience: All personnel

Learning Outcomes:

• Apply the universal interpersonal skills in any interpersonal situation to achieve your intended outcome including: the art of building rapport; showing empathy; empathic listening; empathic questioning for clarification; praising; using courage to be assertive, giving and receiving constructive feedback.
• Learn how to influence others to achieve the desired outcomes.
• Practical Role-play interactions to practice skills learned

Learning and Assessment Methodology:

• Pre-reading material
• Self Assessments
• Group discussions
• Case Studies
• Simulations
• Roleplays
• Action planning sheet
• Learning Diary

Notes:

Please note maximum group size is 15, after which delegates will be split into multiple groups.

If your number of delegates exceeds 15, please contact us for discounts and preferential pricing.

Multiday Business Programmes can be condensed to suit your budget. Please contact us for more information.