R2,400.00

Description

Includes: Digital Course Material, 4 hours of One-on-One Live Zoom Training with a Programme Facilitator (can be split into 2 x 2 hour sessions)

Target Audience: All employees

Learning Outcomes:

  • Understand what a problem or opportunity is in terms of gap analysis
  • Know when to solve problems alone, or with others
  • Understand the nature of problems and how to determine the root cause of them
  • Apply a structured problem-solving framework to a work-related problem for self and team
  • Encourage creativity in self and others, during problem solving and decisionmaking activities.
  • Thinking outside the box – encouraging creative solutions
  • Apply a variety of problem solving tools and techniques when facilitating a team through problem solving and decision-making
  • Facilitate a brainstorming and/or nominal group technique session with a team
  • Apply a basic decision making model to determine the best route of action for any problem
  • Understand the significance of continuous improvement and the techniques to implement it in the workplace.

Learning and Assessment Methodology:

  • Pre-reading material
  • Self Assessments
  • Group discussions
  • Case Studies
  • Simulations
  • Roleplays
  • Action planning sheet
  • Learning Diary

Additional information

Number of Attendees

Individual, Group of 15, Group of 30