Description
Includes: Digital Course Material, 4 hours of One-on-One Live Zoom Training with a Programme Facilitator (can be split into 2 x 2 hour sessions)
Target Audience: All employees
Learning Outcomes:
- Understand what a problem or opportunity is in terms of gap analysis
- Know when to solve problems alone, or with others
- Understand the nature of problems and how to determine the root cause of them
- Apply a structured problem-solving framework to a work-related problem for self and team
- Encourage creativity in self and others, during problem solving and decisionmaking activities.
- Thinking outside the box – encouraging creative solutions
- Apply a variety of problem solving tools and techniques when facilitating a team through problem solving and decision-making
- Facilitate a brainstorming and/or nominal group technique session with a team
- Apply a basic decision making model to determine the best route of action for any problem
- Understand the significance of continuous improvement and the techniques to implement it in the workplace.
Learning and Assessment Methodology:
- Pre-reading material
- Self Assessments
- Group discussions
- Case Studies
- Simulations
- Roleplays
- Action planning sheet
- Learning Diary