Duration: 1 Day (Preferably after communication program)

Includes: Digital course material; Live training via Zoom by a Programme Facilitator

Target Audience: All personnel

Learning Outcomes:

• An assertiveness self-assessment
• Three communication styles – assertive, aggressive and non-assertive
• An assertiveness philosophy
• Childhood messages that influence our communication style
• The assertiveness challenge
• Giving and receiving feedback using a direct, confident and assertive win-win approach
• Assertiveness action plan

Learning and Assessment Methodology:

• Pre-reading material
• Self Assessments
• Group discussions
• Case Studies
• Simulations
• Roleplays
• Action planning sheet
• Learning Diary
• Assertiveness Inventory assessment
• Apply assertiveness skills to a work-related performance issue

Notes:

Please note maximum group size is 15, after which delegates will be split into multiple groups.

If your number of delegates exceeds 15, please contact us for discounts and preferential pricing.

Multiday Business Programmes can be condensed to suit your budget. Please contact us for more information.