Description
Includes: Digital Course Material, 4 hours of One-on-One Live Zoom Training with a Programme Facilitator (can be split into 2 x 2 hour sessions)
Target Audience: All managers
Learning Outcomes:
- The importance of having frank crucial conversations
- Motivational feedback principles
- The critical conversations model
- The critical conversations skills
- Applying the relevant skills
Learning and Assessment Methodology:
- Pre-reading material
- Self Assessments
- Group discussions
- Case Studies
- Simulations
- Roleplays
- Action planning sheet
- Learning Diary