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Includes: Digital Course Material, 4 hours of One-on-One Live Zoom Training with a Programme Facilitator (can be split into 2 x 2 hour sessions)

Target Audience: All personnel

Learning Outcomes:

  • Understand the channels of communication and what are potential roadblocks to effective communication
  • Analyze communication styles and preferences to be able to adopt different approaches to influence others more effectively
  • Differentiate between Assertive, Non-Assertive and Aggressive behaviours
  • Giving and receiving feedback using a direct, confident and assertive win-win approach
  • Influencing others to achieve the desired outcomes
  • Practising communication skills

Learning and Assessment Methodology:

  • Pre-reading material
  • Self Assessments
  • Group discussions
  • Case Studies
  • Roleplays
  • Action planning sheet
  • Learning Diary

Additional information

Number of Attendees

Individual, Group of 15, Group of 30