Description
Includes: Digital Course Material, 4 hours of One-on-One Live Zoom Training with a Programme Facilitator (can be split into 2 x 2 hour sessions)
Target Audience: All personnel
Learning Outcomes:
- Understand the channels of communication and what are potential roadblocks to effective communication
- Analyze communication styles and preferences to be able to adopt different approaches to influence others more effectively
- Differentiate between Assertive, Non-Assertive and Aggressive behaviours
- Giving and receiving feedback using a direct, confident and assertive win-win approach
- Influencing others to achieve the desired outcomes
- Practising communication skills
Learning and Assessment Methodology:
- Pre-reading material
- Self Assessments
- Group discussions
- Case Studies
- Roleplays
- Action planning sheet
- Learning Diary