• Client Service Centric Skills


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Includes: Digital Course Material, 4 hours of One-on-One Live Zoom Training with a Programme Facilitator (can be split into 2 x 2 hour sessions)

Target Audience: All employees

Learning Outcomes:

  • Understand the concept of the client as a source of revenue;
  • Realise the impact of the loss of client business;
  • Understand the possible ways that clients react to poor service;
  • Demonstrate methods of satisfying irate clients;
  • Understand the purpose of complaints and client feedback; and
  • Demonstrate practical ways to improve client service.

Learning and Assessment Methodology:

  • Pre-reading material
  • Self Assessments
  • Group discussions
  • Case Studies
  • Simulations
  • Roleplays
  • Action planning sheet
  • Learning Diary

Additional information

Number of Attendees

Individual, Group of 15, Group of 30