• Assertive Comm Skills 2


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Includes: Digital Course Material, 4 hours of One-on-One Live Zoom Training with a Programme Facilitator (can be split into 2 x 2 hour sessions)

Target Audience: All personnel

Learning Outcomes:

  • An assertiveness self-assessment
  • Three communication styles – assertive, aggressive and non-assertive
  • An assertiveness philosophy
  • Childhood messages that influence our communication style
  • The assertiveness challenge
  • Giving and receiving feedback using a direct, confident and assertive win-win approach
  • Assertiveness action plan

Learning and Assessment Methodology:

  • Pre-reading material
  • Self Assessments
  • Group discussions
  • Case Studies
  • Simulations
  • Roleplays
  • Action planning sheet
  • Learning Diary
  • Assertiveness Inventory assessment
  • Apply assertiveness skills to a work-related performance issue

Additional information

Number of Attendees

Individual, Group of 15, Group of 30