Description
Includes: Digital Course Material, 4 hours of One-on-One Live Zoom Training with a Programme Facilitator (can be split into 2 x 2 hour sessions)
Target Audience: All personnel
Learning Outcomes:
- An assertiveness self-assessment
- Three communication styles – assertive, aggressive and non-assertive
- An assertiveness philosophy
- Childhood messages that influence our communication style
- The assertiveness challenge
- Giving and receiving feedback using a direct, confident and assertive win-win approach
- Assertiveness action plan
Learning and Assessment Methodology:
- Pre-reading material
- Self Assessments
- Group discussions
- Case Studies
- Simulations
- Roleplays
- Action planning sheet
- Learning Diary
- Assertiveness Inventory assessment
- Apply assertiveness skills to a work-related performance issue